What are the most common errors of employees? How frequently are these errors repeated? What is their cost in phrases of goodwill and waste? These are three questions every business man ought to ask himself.
When he units about answering them he discovers some astonishing facts. For instance, one service provider discovered that amongst twenty-five hundred employees common of twelve thousand errors were being made every month.
He discovered that the result from the purpose of view of customers was a daily grist of two hundred complaints. The errors were of every conceivable kind, from the illegible writing of a salesgirl to an overcharge by a bookkeeper. He listed about 300 and seventy-five kinds, all told. Every one of these errors caused delay, trouble and dissatisfaction someplace down the line.
Errors are Due to Carelessness
His problem, therefore, was: How to at least approximate the ideal —an errorless force of employees? The service provider realized that it was impossible to eliminate all errors. But he believed that in lots of cases the errors were merely due to neglect or carelessness, and that they wouldn’t have occurred had the worker definitely kept in thoughts a goal of accuracy.
To furnish such a goal, he established a system which reduced errors to lower than one for every employee, as against about 5 per worker before.
How the Merchant Went About It
First of all he listed, by departments, the errors that a six-month study told him were made in these departments. The various errors were classified, and every error was given a number. Then he had printed lists made, on which is indicated the date, the variety of the worker at fault, and, alongside the left, a column in which a check mark against the actual error which the worker has made.
The worker at fault is required to signal the slip, thus acknowledging the error and assuring an correct record. The coverage reason for this is, of course, the fact that, when the employee’s error is called to his consideration on this way, he’s likely to be strictly on his guard against slipping up within the identical way once extra and making the identical mistake twice.
In the workplace a cautious record of these error slips is kept. For every worker there is an envelope in which slips charged against employees are filed.
Rewarding Errorless Employees
Merely keeping these records would probably assist however little, were it not for the truth that the service provider offers an incentive to employees to safe errorless records. Each month these that haven’t had an error checked against them, received what’s termed an “honor card.”
This states that the worker has been most proficient in his work, and is therefore entitled to a half days’ trip on the firm’s expense.
Penalty for Habitual Carelessness
Plans were additionally made to deal with employees whose errors are extra quite a few than they need to be. Each month a list is made of the 100 workers who’ve the largest variety of errors posted against them.
These employees are called into conference. Anyone who’s on this class month after month is in serious hazard of discharge under the conditions and it’s not difficult to set up the justification for a discharge under the conditions. One particular focal level is the truth that tardiness is counted an error.
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